Return & Refund Policy for Rishi Dawakhana

In our constant endeavor to offer excellent services and 100% customer satisfaction, we have introduced a return policy of up to 7 days. You can opt for a refund or exchange within 7 days of product purchase. Exchange product will be delivered within 7 business days. However, please ensure that the item is unused and in the same condition as received. Also, it has to be in its original packaging.

Return shipping charges have to be borne by the customer. Rishi Dawakhana does not have a pickup policy at this point in time, hence it is upon the customer to send the parcel unused and packed in original packaging condition within 7 days of purchase. Shipping costs charged at the time of shipping the item are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item for returns you should prefer using a trackable shipping service or purchasing shipping insurance to ensure that your product reaches us safely. Products purchased in the sale amount cannot be refunded. Products sold under discount, 1+1 offer, or free items cannot be taken back.

So, please place your order carefully and only when you are certain that you want that particular product. Read our specifications carefully to avoid confusion and wrong order placements.

Rules of refund

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Please share your return shipping details once the return is initiated.
There are certain situations where only partial refunds are granted.

Eligibility for Refund

Once your return is received, it will be inspected for the following conditions:-

Right product
Unused condition
Intact seal
No Damages

After the inspection of the returned product, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 10 days as per the bank’s policy.

I have not received my refund. What shall I do?

Usually, the refund process is seamless and the amount gets credited without any iterations.

However, if you haven’t received a refund even after 10 days of approval, then we advise you to first check with your bank or credit card company as it might be stuck there.

If the bank or credit card company gives a no error report then please contact us at info@rishidawakhana.com immediately.

If the following condition are not met, we reserve the right to refuse your package and /or refund:

Please include this return reference on your return package.

All products must be returned in their original package condition, unused & without damage.

Please print out this document and slip it into your package.

The package should be sent to the following address.

RISHI DAWAKHANA

173, Gali No.1,

Arya Samaj Road, Sanjay Colony,

Narela, New Delhi-110040

Rishi Dawakhana is not liable for any product quality issues, customers are advised to get in touch with the respective manufacturer's customer care for the resolution.

Product Descriptions

We strive to provide accurate and detailed descriptions of our products, including specifications, features, and images. However, slight variations may occur, and we do not guarantee the complete accuracy of the information. Please refer to the product packaging and accompanying documentation for the most up-to-date details.

Intellectual Property

All content, including but not limited to product designs, logos, images, and website content, is the intellectual property of the company and protected under applicable copyright and trademark laws. Any unauthorized use or reproduction of our intellectual property is strictly prohibited.

Limitation of Liability

To the maximum extent permitted by law, our company shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products, including but not limited to personal injury, loss of profits, or data.

Product Safety

It is essential to follow the safety guidelines and instructions provided with each product. We shall not be held liable for any injuries or damages resulting from improper use or negligence.

Privacy Policy

By using our website and services, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time without prior notice. Any changes will be effective upon posting on our website.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from the use of our products or services shall be subject to the exclusive jurisdiction of the courts in India in Delhi.

By engaging with our company and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in their entirety. If you have any questions or concerns, please contact our customer support team for assistance.

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